In this Bonus Topic, we are going to step into the real world and learn more about how real, natural interactions go.

We are going to go step by step through three customer service situations that we may encounter in Japan. At each point, we’ll discuss what each person is saying and why, so that we know exactly what to listen out for in the wild!

Check In Time

If you visit Japan as a tourist, there is a high chance you’ll be checking into a hotel. This can be intimidating, but the script is normally straightforward. Let’s look at a typical interaction between a customer and front desk staff when checking in.

Once the customer has identified themselves, the staff can find their details on their system and check them in. From there, it is normal in Japan to have to write down your information, such as name, address, and so on.

Let’s Go Shopping

Our next situation is in a clothing store. We have a customer browsing and a clerk ready to strike up polite conversation to check on their needs. Let’s see how this sort of scenario could play out.

Now that the ice is broken, the customer wants to try the skirt on.

Japanese uses a variety of different verbs for wearing clothes. For things worn on the upper body (shirts, some jackets, sweaters, et cetera), the verb 着(き)る is used. For items worn on the lower half of the body (such as a skirt, trousers, or shoes), the verb 履(は)く is used. For things worn on the head (hats and caps), 被(かぶ)る is used. There are even more terms than this, but we’ll learn about those in N4 and beyond!

The Lost Wallet

In our final situation, John has lost his wallet. Let’s pay particular attention to how John speaks with his acquaintance, Sakura. His use of plain language suggests familiarity or a position of authority. Sakura’s use of polite language suggests a deliberately placed distance or a level of respect.

Next, John is in the convenience store looking for his wallet. Notice how his language shifts. As he is speaking to a stranger he uses polite language to keep a respectful distance.